Passiflora Kidz – Returns & Refunds Policy
We hope you love your Passiflora Kidz pieces, but if something isn’t quite right, we’re here to help. 💜
Return Window
- You may request a return within 30 days of receiving your order.
- Items must be unworn, unwashed, with tags attached, and in original packaging.
- Items sent back to us without first requesting a return will not be accepted.
How to Start a Return
To request a return, please email us at orders@passiflorakidz.com
with your order number/receipt. We’ll provide instructions and a return label if applicable.
Refunds & Store Credit
Once your return is received and inspected, we’ll notify you of approval or rejection.
Approved returns will be refunded to your original payment method minus $7.50 for shipping, or you may choose full store credit.
Refunds/store credit will be issued within 10 business days after we receive your return.
Exchanges
First-time customers are eligible for one free size exchange to help you find the perfect fit.
For other exchanges, please email us at orders@passiflorakidz.com
Defective or Incorrect Items
We stand by our quality. If you receive an incorrect or defective item, please contact us immediately at support@passiflorakidz.com
with your order number and a photo. We’ll make it right.
Final Sale / Non-Returnable Items
- Items purchased at FINAL SALE cannot be returned or exchanged unless defective.
- eGift cards are non-returnable.
- Items returned after 30 days, worn, or washed will not be accepted.
- Shipping fees are non-refundable.
Our Promise
We’re a small, mom-founded brand, and your satisfaction means everything to us. If you have questions about your return, please reach out we’ll do our best to help. 💜