Refund policy

We have a 30-day return policy — you have 30 days after receiving your order to request a return.

To be eligible, items must be unworn, unwashed, with tags attached and in their original packaging. You'll also need your order number or proof of purchase.

How to start a return
Email us at support@passiflorakidz.com with your order number. If your return is approved, we'll email you a prepaid return shipping label and instructions. Return shipping is on us — there is no restocking or return fee. Items sent back without first requesting a return can't be accepted.

Refunds
Once we receive and inspect your return, we'll email you to confirm it's approved. Approved refunds are issued to your original payment method in full (item price and any tax) within 10 business days. Your bank or card issuer may take a few extra days to post it. The original outbound shipping charge, if any, is not refunded. If it's been more than 15 business days since your refund was approved and you haven't seen it, contact support@passiflorakidz.com.

Exchanges
First-time customers get one free size exchange — email support@passiflorakidz.com and we'll arrange it. For any other exchange, the fastest route is to return your item for a refund and place a new order.

Damaged, defective or wrong items
Please check your order on arrival. If anything is defective, damaged or incorrect, email support@passiflorakidz.com with your order number and a photo within 30 days and we'll make it right at no cost to you.

Non-returnable items

  • Gift cards
  • Final sale items (unless they arrive defective)
  • Items returned after 30 days, or that have been worn, washed or damaged after delivery

European Union — 14-day cooling-off period
If your order is shipped to the European Union, you may cancel or return it within 14 days of receipt for any reason, no justification needed. Items must still be unworn, unwashed, with tags and in original packaging, with proof of purchase.

Return address
PassifloraKidz, 1915 140th Ave NE, #1501, Bellevue, WA 98005, US. Please don't send anything back until we've confirmed your return.

Questions? Email support@passiflorakidz.com — we're a small, mom-founded team and we'll always do our best to help. 💜